About Us
Founded in 1998, Corporate Warranties India Pvt.
Ltd., has grown organically and through acquisitions, to become
India's largest provider of extended warranty and comprehensive
warranty solutions. We service all sectors of the automobile, consumer
durables and electronics industry, from small dealerships to major
manufacturers. Today we have over 13 years experience and understanding of
the market scenario. We have worked in partnership with over 38
manufacturers and over 4500 independent automobile/ consumer durables/
electronic dealers.
Established in the year 1998, Corporate Warranties India Pvt. Ltd. is one
of the leading Customer Care Management Services, International Warranty
Services and Business Outsourcing Services provider in India. Our services
are offered at industry leading prices and are widely availed by several
Automobile and Consumer Durables Manufacturers and Business & IT
solution providers.
We are an organization committed to its core value of offering the best
quality services and an ISO 9001:2000 certification highlights this fact.
Our team of experts constantly interact with the clients and keep an updated
database of their warranty and claims disbursement records. Owing to our
financial strength and expertise of the workforce, we always come up with
innovative and beneficial programs and schemes for different manufacturers
and industries.
We look forward to serve our clients in a more effective and cost efficient
manner.
Fact Sheet
Company Details
| Year of Establishment |
1998 |
| Nature of Business |
Service Provider |
Our Vision
Provision of total warranty solutions including
Arrangement of Warranty cover, Claims Management and their Final
Settlement as well as Disbursement.
Our Objectives
Corporate Warranties India Pvt. Ltd. is dedicated
to provide warranty products that offer complete protection with value
pricing. The company works to establish a successful partnership with its
clients, team members and associates, which respects the interests of each
party. With well devised strategic plans to chart its growth path, the
company strives for synergy between technology, systems and human resources
and provides services that meet the quality, performance and price
aspirations of customers. The prime objectives of Corporate Warranties India
Pvt. Ltd. are:
- To increase market share
- To attain a maximum level of customer satisfaction
- To develop better products / warranty solutions
- To foster management accountability
- To improving client & auditor communication
- To provide a better risk assessment framework
Our Services
We are one of the renowned organizations offering
Customer Care Management Services, International Warranty Services . Our
services are widely availed by small enterprises as well as big
manufacturers. Our range of services are as follows:
Some of the features of our range of services are discussed below:
- Timely execution
- Transparent and flexible
- Cost effective
- Complete assistance to the clients
| Service Category |
Service Name |
| Business Outsourcing Services |
- Back Office Operations
- Employee Training
- MIS Report Generation Services
- Marketing And Support Services
- Claim Handling Services
- IT Support Services
|
| Customer Care Management Services |
- Outbound And Inbound Telemarketing Services
- Database Management
|
| Service, Maintenance And Repair (SMR) Services |
- Consumer Electronics
- Consumer Appliances
- Comprehensive Warranty Services
|
| International Trading Services |
- Customer Relations
- Administration Services
- Product Management Services
|
Types of Warranties
Extended Warranty
Extended Warranty refers to any extension of manufacturer's warranty
offered at the point of sale of products. It is also known as service
contract/ agreement and the cover only commences on completion of the
original warranty. The extended warranty period may range between 12 and 48
months. This offer is applied to new goods only, sold by the dealer, or
built into the product by the manufacturer.
Warranty Direct
This warranty offer is mainly applicable for the pre-owned cars segment. It
has three levels to choose from:
- Silver Cover: Limited to mechanical breakdowns and its
labor charges only
- Gold Cover: More additions to its coverage of warranty,
most major parts and labor charges are included
- Diamond Cover - A comprehensive package covering the
engine, ignition, electrical system, steering, gearbox, suspension and
other mechanical parts
Industries We Serve
We are one of the leading organizations engaged in
offering Customer Care Management Services, International Warranty Services
and Business Outsourcing Services to our clients. Our experts cater to the
insurance and warranty needs of the clients belonging to various industries,
some of which are listed below:
- Automobile industry ( Two Wheelers / Four Wheelers & Trucks &
Tractors)
- Electronics and consumer durables industry
- Computer Hardware & Peripherals
- Industrial/ Construction equipment
- Telecom Industry
- Delhi Metro
- Building and construction
- Hotels
- Life sciences
Application
Our services are widely used in the various
industries by numerous manufacturers, dealers and retailers, where insurance
and warranty play a crucial role in customer care management. These services
are offered at industry leading prices and are assured of highest quality
standards. Some of the common application areas of our range of services are
as follows:
- Two wheelers
- Four wheelers
- Trucks & tractors
- Construction equipment
- Industrial equipment
- Air Conditioners
- Televisions
- Refrigerators
- Color Monitors (CRT/ LCD)
- Computer Hardware & Peripherals
- PBX/ ACDs
- Lubes
- Mobile Phones
- Hi-Fi'
Our Expertise
We are a multifaceted organization which has
gained immense expertise in providing Warranty Services and Customer
Care Management Services. Our company has a distinguished position in
warranty solutions. Banking upon an industry experience of more than a
decade, we are providing cost effective and reliable services to our clients
who belong to the industries including automobile, construction and consumer
products. Our motto is to continually strengthen the position of the company
in the market by assisting the manufacturers in offering warranty
services to their customers.
Our Team
Our remarkable success in the recent years has
been mainly because of the hard work and dedication of our diligent
professionals. The entire team of experts have consummate experience and
expertise and are guided by the undying commitment towards offering quality
and affordable services. Some of the key professionals in our organizational
set up are as follows:
- Legal experts
- PR executives
- Customer Care Executives
- Quality auditors
- Sales and marketing experts
Quality Assurance
Quality is the topmost priority of our
organization. We aspire to provide warranty solutions of the highest quality
to our corporate clients and policy holders. Owing to our persistent efforts
and dedication, we have obtained ISO 9001:2000 and ISO 9000:2000
certifications which speak a volume about the rigorous standards of our
company. Our experts attend to every claim very carefully, promptly and
ensure that all the concerned parties are fully satisfied. We have a team of
quality auditors which constantly monitor the entire procedure and make sure
that world class services are provided to our valued clients.
Client Satisfaction
We constantly strive for maintaining a high level
of client satisfaction. Our company ensures that all the parties concerned
are duly satisfied and their demands are appropriately fulfilled. We offer
warranty and insurance services to numerous manufacturers, dealers and
retailers of small, medium and large sizes. Our cost-effective services,
rendered in record time and with immaculate accuracy, are well liked by our
all the clients. Moreover, we follow simple and effective business policies
and entertain all the queries and disputes of our clients. It has helped us
in creating a wide base of satisfied clients who are not just pleased with
our services but have also recommended us to other manufacturers and
dealers.
Our Strengths
Our forte lies in offering quality approved
services to our clients. We offer cost effective Customer Care Management
Services, International Warranty Services and Business Outsourcing Services.
Some of the main factors that give us an edge over our competitors are as
follows:
- Cost effective services
- Timely execution
- Quality assurance
- Transparent and flexible services
- Experienced workforce
- ISO 9001:2000 certification
Our Services
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